FAQ Solution Tips

What are Bitcoins
Bitcoin is a decentralized, peer-to-peer payment system and digital currency introduced as open source software in 2009 by pseudonymous developer Satoshi Na...
Fri, 4 Sep, 2015 at 8:48 AM
What is 1Ex.Trade
1Ex.Trade is an cryptocurrency exchange created with the goal of making cryptocurrency trading easier and more reliable. A straightforward, easy to use exc...
Sat, 21 Oct, 2017 at 7:42 PM
How are orders/trades executed
When you create an order to buy or sell bitcoins in 1Ex.Trade, our exchange platform will attempt to exchange the specified amount of bitcoins for the speci...
Fri, 4 Sep, 2015 at 8:53 AM
How can I edit or cancel an open order
To edit or cancel an open order, go to the open orders page. Canceling An Order Once on the open orders page, simply click the &q...
Fri, 4 Sep, 2015 at 8:55 AM
What is the Order Book
The order book is a list of all open buy and sell orders that are currently pending execution. Orders to buy are known as bids and orders to sell are know a...
Fri, 4 Sep, 2015 at 8:56 AM
Resetting Two-Factor Authentication
If you have lost your phone and need to reset two-factor authentication, the process is different depending on the authentication method you chose for your ...
Fri, 4 Sep, 2015 at 11:06 AM
What fees does 1Ex.Trade charge
You can see full information about our fee structure on the fee structure page.
Fri, 4 Sep, 2015 at 11:07 AM
How long does it take for deposits to be effective
The time that it takes for deposits to a 1Ex.Trade account to become effective is quite quick. However, it depends on various factors: Bitcoin Deposits B...
Fri, 4 Sep, 2015 at 11:10 AM
How long do withdrawals usually take
Bitcoin Withdrawals Bitcoin withdrawals will become effective as soon as the network detects the transaction, which is almost immediately. Additionall...
Fri, 4 Sep, 2015 at 11:12 AM
How do I change the password or email address on my account
To change your password, email address or any other personal information, visit the settings page. There, you will be able to change your information. ...
Fri, 4 Sep, 2015 at 11:14 AM